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Privacy Policy

At Liv we are committed to protecting and respecting your privacy and to making only appropriate and responsible use of your data.

Who we are

Our website address is: http://liv.co.uk.

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

If you complete a contact form then we receive and record the information you provide. The information is kept on the website and may be emailed to key people.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Embedded content from other websites

News articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact information

1. Information about you

  • We hold a record of your orders and your address and your contact details.
  • We hold a promotional email list that was created over many years.
  • If you contact us, we may keep a record of that communication.

2. Use of this information

  • Your personal information is only used to provide you with the orders you make, deal with your queries and requests, and to send you promotional emails and letters.
  • All your personal information is treated by us as private and confidential.
  • We will never pass your personal information onto another organisation.
  • Whenever we collect or process your personal information, we’ll only keep it for the purpose for which it was collected.
  • We retain records of our past customers and their orders.
  • We delete records from our communications email list when subscribers un-subscribe.
  • If you leave a testimonial comment or send us a testimonial email we may use your comment in promotional material. We may, with your written permission, add your first name and city to your testimonial.

Additional information

How we protect your data

Our website is password protected. Our computers are password protected. We do not store your card details on our websites or in our computers. Our physical records are kept in locked rooms when we are not in attendance.

Updates to this policy

This privacy policy may be updated from time to time, so please check it periodically.

Contacting Us

If you have any questions about Liv’s Privacy Policy or concerns about personal information you have supplied to Liv, please e-mail enquiries@liv.co.uk.

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